Frequently asked questions

No. This bridge never creates new GLC or changes its supply. A transfer releases existing GLC from a pre-funded reserve on the destination network after verifying your deposit on the source network.

Bridge fees are route-specific and are shown before you confirm a transfer. The rate is computed by the bridge backend on every quote and transfer. Network fees are separate. See fees & limits for the minimums and maximums that apply.

Every transfer has its own page, and that page is the record — it shows the state the backend reports, what it means for your funds, and the source and destination transactions once they exist.

Until a transfer settles, your funds are either still on the source network, in the deposit address that request was given, or observed by the bridge and waiting on confirmations. Open activity to find your transfers, or go straight to a transfer's page if you have its id.

Open the transfer's own page for its current state and what it means for your funds. A transfer under manual review or awaiting confirmations is not lost — check back, or contact support with the transfer id.

A problem affecting every transfer in a direction — a paused direction, a backend that is degraded — shows on bridge status rather than on your transfer.

The bridge backend sets the number, and it differs by direction — this site does not choose it and does not hardcode it. While a deposit is confirming, the transfer's own page shows the live count as “x of y confirmations”. A deposit made from Solana has no confirmation ramp of this kind: it moves straight to source-confirmed once the network has finalised it.

Send the exact amount the request was created for. A deposit that does not match it cannot settle automatically, so it is routed to manual review and the deposit is returned to where it came from. The transfer's own page shows what actually arrived and what was returned; contact support with the transfer id if it has not moved.

A refund is how the bridge returns a deposit it cannot settle — a mismatched deposit amount, or any other condition that sends a request to manual review. It is a completed outcome, not a failure: your funds came back.

The quote a refunded request was created under describes a settlement that never happened, so it says nothing about what you got back. The transfer's own page shows the amount actually returned, the fee actually charged, and the refund transaction, all read from the bridge's own refund record.

The most common reasons are an amount outside the published minimum/maximum, the destination direction being paused, or the destination reserve not having enough available capacity right now. The bridge form states which one applies before you submit.

You can, but you should not. Many exchanges do not credit bridge payouts, and funds sent to an address that does not accept them cannot be recovered by the bridge or by us. The bridge cannot tell an exchange deposit address from a personal one, so it warns rather than blocks. Use a wallet you control, and move the coins to an exchange yourself once the payout arrives.